Refund policy

POP Beauty Return & Refund Policy (Egypt)

At POP, your satisfaction means everything to us. If something isn’t right, we’re here to make it better.

💌 Return Window

We offer a 10-day return policy. You can request a return within 10 days of receiving your order.

✅ Eligibility for Returns

To be eligible for a return, your item must be:

• In its original condition — unused, unopened, and sealed

• In the original packaging

• Accompanied by proof of purchase (order confirmation or receipt)

📦 How to Request a Return

Email us at orders@jointhebx.com to initiate a return. We’ll provide the return instructions and the address to send it back to.
Returns without prior approval will not be accepted.

🔄 Exchanges

If you ordered the wrong item, the fastest way is to return it and place a new order after your return is approved.

🚫 Non-Returnable Items

We can’t accept returns on:

• Opened or used beauty and personal care items

• Sale or discounted items

• Gift cards

Still unsure? Contact us — we’re happy to help clarify.

🔍 Damaged or Wrong Items

If your order arrived damaged, defective, or incorrect, contact us immediately with a photo so we can make it right.

💰 Refunds

Once we receive and inspect your return, we’ll notify you of the refund status.
If approved, your refund will be issued to your original payment method within 10 business days.
(Please allow some time for your bank or card provider to process it.)

If it’s been more than 15 business days since your return was approved and you haven’t received a refund, email us at orders@jointhebx.com.